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Frequently asked questions

You can send an email to hello@flaredepartment.com, send us a message using our contact form or you can give us a call: +31(0)207742513. We’ll get back to you within a business day.

We typically work with natural daylight. If a space has a nicely designed lighting plan, it makes sense to shoot with these lights turned on. Depending on the intended look and feel of the final images we can discuss and decide what the best approach will be.

When natural daylight is not working for a space, we can also work with studio lights to create the perfect sun angle. These shoots require at least one assistant for our photographer and require a location scout to make sure we bring the right tools.

You receive your edited photos within 3 working days after the shoot. If you make your own selection before editing, you receive all watermarked raw photographs within 24 hours after the shoot.

In a hurry? We can also deliver the edited pictures within 24 hours after shooting. The costs for fast delivery is 125% of the total amount. 

We’re able to capture an interior in almost any lighting condition, even when it rains. Only when a shoot absolutely requires sunlight coming in we work with a weather contingency plan. This means we typically reserve two or three days in the calendar to make sure we are able to capture that all important sunlight coming in.

For real estate, we will always capture a property in its entirety, even when it rains. We do this so we at least have shots of the exterior of your property that you can use to advertise on the real estate platform of your choice.

It is a possibility to request an additional sun photoshoot, which means that we shoot all the outdoor elements of your property (balcony, garden etc) and environmental shots when it’s sunny at an additional cost. Please take a look at our real estate photography rate card for more information.

Most important: make sure the space is tidy and clean. For the best results, it is important that all small items in your space are stored as much as possible. This means, for example, that the kitchen countertop is empty of equipment and that the bathroom is also empty of soap bottles and other toiletries. It’s easier to add items during a shoot than to tidy everything.

We have listed a number of tips for the right preparation. These tips can be viewed here: https://youtu.be/L3-COm_uDfE

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